1. What Is a Cookie?
A cookie is a small text file that a website stores on your device when you visit. Cookies allow the site to remember certain information — such as whether you have already seen a notice — so that your experience can work consistently across visits and page loads.
Cookies do not contain personal information on their own. They are simply reference tags that allow our website software to recognise a returning browser.
2. How We Use Cookies
We use cookies modestly and for specific, limited purposes. We do not use cookies to build advertising profiles or to track individuals across other websites. The cookies on our site fall into two categories:
2.1 Strictly Necessary Cookies
These cookies are required for our website to function. Without them, certain parts of the site — such as remembering your cookie consent choice — would not work. They do not collect information used for marketing or analytics. These cookies cannot be disabled.
2.2 Analytics Cookies
These cookies help us understand, in broad terms, how our site is being used — for example, which pages are visited most often, or how visitors arrive at our site. This information is used only to improve the website. The data is aggregated and not linked to individual identities.
3. The Cookies We Use
| Name | Category | Purpose | Duration |
|---|---|---|---|
| mutiara_consent | Strictly Necessary | Stores your cookie consent choice so we do not display the notice on every visit. | 12 months |
| _ga | Analytics | Google Analytics — distinguishes unique visitors in aggregate reporting. | 2 years |
| _ga_* | Analytics | Google Analytics — maintains session state for the analytics service. | 2 years |
| _gid | Analytics | Google Analytics — identifies sessions within a 24-hour window. | 24 hours |
We may add or remove cookies as our website evolves. We will update this page accordingly.
4. Third-Party Cookies
Our analytics cookies are set by Google Analytics. Google may process data in accordance with their own privacy terms. If you decline analytics cookies, no Google Analytics cookies will be placed. Our website also embeds a Google Maps iframe on the homepage to show our office location; this may set cookies from Google when you interact with the map.
We do not use social media tracking cookies, advertising cookies, or any third-party retargeting services.
5. Managing Your Preferences
You can update your cookie preferences at any time using the panel at the top of this page. You can choose to accept or decline analytics cookies. Strictly necessary cookies cannot be declined as the website requires them to function.
You can also manage or delete cookies through your browser settings. Most browsers allow you to:
- See which cookies are stored and delete them individually
- Block cookies from specific websites
- Block all third-party cookies
- Block all cookies
- Delete all cookies when you close your browser
Please note that disabling cookies may affect how some parts of our website work. Guidance on cookie settings is available in the help section of your browser:
- Google Chrome — Settings → Privacy and Security → Cookies
- Mozilla Firefox — Settings → Privacy & Security → Cookies and Site Data
- Safari — Preferences → Privacy → Manage Website Data
- Microsoft Edge — Settings → Cookies and Site Permissions
6. Do Not Track
Some browsers offer a "Do Not Track" setting that sends a signal to websites requesting that your browsing not be tracked. Our analytics setup does not currently respond to this signal, but we respect your right to opt out of analytics cookies using the preference panel on this page.
7. Changes to This Policy
We may revise this cookie policy from time to time to reflect changes in technology, law, or the way we operate our website. When we do, we will update the "Last Updated" date at the top of the page. We encourage you to check back periodically.
8. Contact
If you have any questions about our use of cookies, please contact us:
- Email: [email protected]
- Telephone: +60 4 226 7184
- Post: Mutiara, Level 8, Menara Boustead Penang, Jalan Sultan Ahmad Shah, 10050 George Town, Pulau Pinang, Malaysia